Thank you for shopping at Thalir Jewellery. We strive to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products. Please read the following policy carefully to understand our practices regarding cancellations and refunds.
1. Cancellation Policy
Before Dispatch: You can cancel your order before it has been dispatched by contacting our customer support team at thalirputhagam@gmail.com or calling us at 81100 80162. In such cases, the full amount will be refunded to your original payment method within 5-7 working days.
After Dispatch: Once the order has been dispatched from our facility, the cancellation request will not be entertained, and the standard return policy will apply.
2. Return Policy
We offer a generous return window. You can return products within 7 days from the date of delivery. To be eligible for a return, the product must meet the following conditions:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging with all tags, labels, and protective stickers intact.
- A valid receipt or proof of purchase must be provided.
Note: Certain items, such as customized jewellery or intimate items (e.g., pierced earrings), may be exempt from being returned due to hygiene reasons unless they arrive defective or damaged.
3. Process for Returns
To initiate a return, please follow these steps:
- Email us at thalirputhagam@gmail.com with your order number and reason for return. Include clear photographs of the product if you are claiming it is defective or damaged.
- Once your return request is approved, we will provide you with the return shipping address.
- Securely pack the item in its original packaging and ship it back to us.
4. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5-7 working days, depending on your card issuer’s policies.
5. Shipping Costs for Returns
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to an error on our part (e.g., you received an incorrect or defective item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Contact Information
For any return or refund related queries, please reach out to us:
Owner: Praveen
Address: 52, Jayalakshmi Nagar, Kovilvali, Tiruppur -6
Phone: 81100 80162
Email: thalirputhagam@gmail.com