Exchanges – Returns – Refunds
Refund Policy
We want you to love what you chose. Cancel before dispatch, or return within 7 days in original condition heres exactly how.
Section 1
Cancellation – Before Dispatch
Cancel before dispatch by contacting thalirputhagam@gmail.com or 81100 80162. Full amount refunded to original payment method within 5–7 working days.
Section 2
Cancellation – After Dispatch
Once dispatched, cancellation is not possible the standard return policy applies. You can track your parcel via the consignment number shared by email/SMS and initiate a return once delivered.
Section 3
Return Policy – 7 Days
Return within 7 days from delivery. Eligible if:
- Item is unused, unworn and in same condition as received.
- Original packaging, tags, labels and protective stickers intact.
- Valid receipt / proof of purchase provided.
Note: Customised jewellery or pierced earrings may be exempt due to hygiene – unless defective/damaged on arrival.
Section 4
Process for Returns
- Email us with order number, reason and clear photographs if defective/damaged.
- Once approved, we share the return shipping address.
- Pack securely in original packaging and ship back to us.
Section 5
Refund Process
Once return is received and inspected, we email you confirming receipt and whether refund is approved/rejected based on condition. If approved, refund to original method within 5–7 working days (card-issuer dependent).
Section 6
Shipping Costs for Returns
You bear return shipping costs unless the return is due to our error (incorrect/defective item). Shipping costs are non-refundable; where applicable, they may be deducted from your refund.
| Scenario | Who pays return shipping |
|---|---|
| Our error / defect | We bear we arrange or reimburse |
| Change of mind / size | Buyer bears; deducted if we arrange prepaid label |
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